Frequently Asked Questions
Everything you need to know about bringing magic home.
How long does shipping take for my toys to arrive?
Standard shipping usually takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who can't wait to start playing.
What is your return policy for opened items?
We accept returns on most items within 30 days of purchase. However, to be eligible for a full refund, toys must be in their original packaging and in new condition.
Are your toys safe for children with allergies?
Safety is our priority. Each product page includes a detailed list of materials. Many of our wooden toys use non-toxic, water-based dyes and are lead-free and phthalate-free.
Do you offer gift wrapping services?
Yes! You can select our 'Enchanted Gift Wrap' option at checkout, which includes a premium decorative box and a personalized handwritten note.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can follow your package's journey.